FAQ
Here you can find quick answers about shipping, delivery, returns, order handling, and customer support at Her Curved Wardrobe.
Shipping & Delivery
Where do you ship? +
We currently ship orders within Ireland only. International shipping is not available at this time.
How long does delivery take? +
Orders are usually processed within 1-2 business days. After processing, delivery typically takes 4-7 business days. The total estimated delivery time is usually 5-9 business days.
What is your order cut-off time? +
Our daily order cut-off time is 3:00 PM Eastern Time (New York time). Orders placed after the cut-off, on Sundays, or on public holidays will be processed on the next available business day.
Will I receive tracking information? +
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your shipment.
Orders
Can I change my shipping address after ordering? +
Please contact us as soon as possible at info@hercurvedwardrobe.com. Address changes may not be possible once an order has already been processed or shipped.
Can I cancel my order? +
If you would like to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has already been processed, packed, or shipped.
What should I do if my order is delayed? +
If your order is delayed, please contact us with your order number. We will help check the shipment status and assist you with the next steps.
Returns & Refunds
How long can I return items? +
You may request a return within 30 days after receiving the order. Items must be unused, unworn, unwashed, undamaged, and returned in their original condition where applicable.
How do I request a return? +
Please contact us at info@hercurvedwardrobe.com before sending anything back. Include your order number, the item you would like to return, and the reason for your request.
Who pays for return shipping? +
Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.
When will I receive my refund? +
Once your return has been received and inspected, approved refunds are usually processed within 7 business days after the returned item has been received and inspected.
Product & Support
What if I receive a damaged or incorrect item? +
Please contact us as soon as possible at info@hercurvedwardrobe.com. Include your order number and clear photos of the item, packaging, shipping label, and the issue.
How can I contact customer support? +
You can contact us by email at info@hercurvedwardrobe.com or by phone at +35794008394. Our business hours are Monday - Saturday, 8:00 AM - 7:30 PM.