Privacy Policy

This Privacy Policy explains how Her Curve Wardrobe collects, uses, stores, shares, and protects personal information when you visit our website, place an order, contact us, subscribe to marketing, or use our services. Her Curve Wardrobe sells to customers in Ireland and is operated by Ecometra LTD, a company registered in Cyprus.

Privacy summary:
Store name: Her Curve Wardrobe
Website operator and data controller: Ecometra LTD
Registration number: HE482772
Registered address: 19, 1st Apriliou Street, 8220 Chloraka, Cyprus
Customer market: Ireland
Privacy contact: info@hercurvewardrobe.com

Data Controller

The data controller responsible for the processing of personal information on this website is:

Her Curve Wardrobe
Operated by: Ecometra LTD
Registration number: HE482772
19, 1st Apriliou Street
8220 Chloraka
Cyprus

Email: info@hercurvewardrobe.com
Phone: +35794008394

Business hours:
Monday - Saturday, 8:00 AM - 7:30 PM

Information We Collect

We may collect personal information that you provide directly to us when you place an order, create a customer interaction, contact customer support, subscribe to marketing, or use our website. This may include your name, billing address, shipping address, email address, phone number, order details, payment status, customer support messages, return requests, and communication history.

We may also collect technical and usage information automatically when you use our website, including IP address, browser type, device information, operating system, pages visited, referral source, approximate location, date and time of visits, cookies, and similar tracking technologies.

How We Use Your Information

We use personal information to process and fulfil orders, confirm payments, prepare shipments, provide customer support, communicate order updates, handle returns and refunds, respond to inquiries, prevent fraud, protect our website, improve our services, comply with legal obligations, and maintain accurate business records.

Legal Bases for Processing

We process personal information under applicable data protection laws, including the General Data Protection Regulation. Depending on the purpose, our legal bases may include the performance of a contract, compliance with legal obligations, our legitimate interests in operating and protecting our business, and your consent where required, such as for optional marketing communications.

Payments

Payments are processed through secure third-party payment providers. Her Curve Wardrobe and Ecometra LTD do not store full credit card numbers or complete payment card details on our own systems. Payment providers may process payment-related information according to their own security standards and privacy policies.

Shipping and Order Fulfillment

We share necessary order and delivery information with shipping carriers, fulfilment partners, and service providers only where required to process, prepare, and deliver your order. Orders are processed within 1-2 business days. Our daily order cut-off time is 3:00 PM Ireland time. Estimated delivery after processing is typically 4-7 business days.

Customer Support and Returns

If you contact us about an order, product, shipment, return, refund, cancellation, damaged item, or incorrect item, we may process the information required to review your request and provide a suitable solution. This may include your order number, contact details, photos, shipping label information, and communication history.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, analyse website performance, improve user experience, support security, and provide marketing or advertising features where applicable. You can adjust cookie settings through your browser. Some cookies may be required for essential website and checkout functions.

Marketing Communications

If you subscribe to marketing emails or promotions, we may use your email address to send you updates, offers, product information, or promotional content. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly at info@hercurvewardrobe.com.

Sharing Personal Information

We do not sell your personal information. We may share limited personal information with trusted service providers where necessary to operate our business. These may include payment processors, shipping carriers, fulfilment partners, fraud prevention providers, website hosting providers, analytics tools, marketing platforms, customer support tools, IT service providers, accounting providers, and professional advisors.

International Data Processing

Her Curve Wardrobe is operated by Ecometra LTD in Cyprus and serves customers in Ireland. Some service providers used for website hosting, payment processing, analytics, marketing, fulfilment, or technical support may process data in other countries. Where required, we rely on appropriate safeguards for international data transfers.

Legal Compliance and Fraud Prevention

We may use or disclose personal information where required by law, regulation, legal process, government request, chargeback investigation, fraud prevention review, dispute handling, accounting, tax compliance, or to protect the rights, safety, and security of Her Curve Wardrobe, Ecometra LTD, our customers, our service providers, or others.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order processing, customer support, returns, refunds, legal compliance, accounting, fraud prevention, dispute handling, and business recordkeeping. When personal information is no longer required, we will delete it or anonymise it where appropriate.

Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Our website uses secure communication technologies where applicable. However, no method of online transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to the personal information we hold about you, request correction, request deletion, restrict processing, object to certain processing, withdraw consent where processing is based on consent, or request a copy of your personal information.

To submit a privacy request, please contact us at info@hercurvewardrobe.com. We may need to verify your identity before processing certain privacy requests.

Right to Lodge a Complaint

If you believe your personal information has been processed in a way that does not comply with applicable data protection laws, you may have the right to contact a relevant data protection supervisory authority. We encourage you to contact us first so we can review and address your concern.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, website features, or data processing practices. Any updates will be posted on this page.